Order and delivery

Here are the average delivery times for all our packages:

Once an order is placed, we require 1-3 business days to process the order. During the week, this takes one business day, but if you order on a Friday evening or over the weekend, it may take a bit longer.

Once your order has been processed, it will be shipped, the total delivery time is on average 6 -10 business days. We aim to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please feel free to contact our customer service team. Below, we explain how your order is processed and delivered.

Placing an Order: Ordering from Bridge & Bloom is as simple as possible. First, you need to go to the product page and add the desired product to your cart. Click the black "Add to Cart" button.

It's important to check if you have selected the correct variants. If everything is in order, click on the "Proceed to Checkout" box. On the information page, you need to enter the correct address details. Make sure all information is correct. Once these details have been entered correctly, you can click the "Continue to Shipping" button.

On the "Shipping" page, you have the opportunity to review the entered address details. It is also noted that each shipment is completely free of charge. As a thank you to our customers, we always cover shipping and delivery costs. You can now proceed by clicking the "Go to Payment" button.

For payment options, you can choose between various payment methods. On hellostella.com, all payment options are SSL encrypted, so you can always trust a secure payment environment.

  • Credit Card (AMEX, Mastercard, Maestro, Visa)
  • Direct
  • Paypal
  • Apple Pay
  • Google Pay

Once you have selected the correct payment method, you need to click the "Complete Order" button, and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have issues with your order, you can contact us anytime.

Shipping Costs: We cover the shipping costs for every order. All our products are delivered to your home 100% free of charge. There is also no minimum order quantity.

Shipping Your Order: Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we ensure that your order is processed and shipped as quickly as possible.

To ensure that we can charge fair prices for our products, we have chosen to collect packages in large quantities and ship them all at once once we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.

Note: Like many other online shops, we are also very busy, and there may be delays due to the COVID-19 crisis. Please take this into account when placing your order. We will do our best to ship your order as quickly as possible.

To ensure that your order is shipped today, please contact us by email. Our service team will be happy to help you find the right solution.


Best regards, Team Bridge & Bloom.

Ordering

Every successfully placed order is confirmed by email.

If you haven’t received your confirmation, please check your spam or junk folder.

Still nothing? Contact our customer service team at hello@bridgeandbloom.uk — we’re happy to help.

At Bridge & Bloom, we offer a variety of secure payment options.

In our online store, you can pay using PayPal, credit or debit card, American Express, Apple Pay, Google Pay, and Shop Pay.

We recommend checking your spam or junk folder.

If you still can’t find the email, please contact our customer service team at hello@bridgeandbloom.uk — we’ll be happy to assist you.

We recommend always checking the size chart on the product page.

If you’re still unsure after reviewing it, we suggest ordering one size up.

If the fit isn’t quite right, you can use our exchange service.

If you’re experiencing issues completing your payment after adding an item to your cart, we recommend clearing your browser history (go to your browser settings, select History, then Clear browsing data).

After that, try adding the item to your cart again and proceed to checkout.

Still having trouble? No worries — just reach out to us, and we’ll be happy to help.

At Bridge & Bloom, your security is a top priority.

All data is transmitted using secure, encrypted SSL technology to protect it from unauthorized access. This means your personal information is encrypted and cannot be viewed by others.

We comply with applicable privacy laws and regulations, and your personal information is never shared with third parties without your consent.

Shipping, Returns & Exchanges

Good news! We offer free shipping across Canada — no hidden fees, just smooth and worry-free delivery so you can enjoy your purchase with confidence.

Yes, you can track your order using our Track & Trace service.

Simply click Track Your Order in the main menu and enter your tracking number or order number.

You can return your product without giving a reason within 30 days of receipt. Please contact our customer service team at hello@bridgeandbloom.uk